FAQ

What is www.pinlegs.com ?

We are EU company, we manufacture steel table bases, frames and Hairpin Legs for tables

Where your company from ?

We based in Bulgaria,Varna 9022, Europe Union

What furniuture do you sell ?

We sell and deliver metal furniture supports, bases, custom tables and table Legs in Europe

What kind is your hairpin legs and table legs ?

It's a solid steel made table legs from steel rods - for DIY and replacement

What price for delivery ?

Weight (kgs) Zone 2 Zone 3 Zone 4
Price (Eur) Price (Eur) Price (Eur)
Country Austria,Hungary
Germany,Greece
Balkan countrys
Romania,Turkey
UK, France,CZ
Danmark,Italy,
Poland,Slovakia,
Slovenia,Holland,
Croatia,Netherlands
Ireland, Spain,
Latvia, Lietuva,
Portugal,Finland,
Sweden,Estonia,
Less 5 kgs. 20.00 27.00 37.00
5 - 10 kgs 20.00 30.00 40.00
10 - 31 kgs 24.00 35.00 43.00
Delivery Time Zone 2 Zone 3 Zone 4
2-4 days 4-5 days 5-7 days

Note

Island and Remote Areas Surcharge: For delivery to some islands and remote areas (see the list with post codes) additional fee of Eur 20 is added (including VAT). The following islands have a statute of autonomous provinces and we only offer delivery by our AIR EXPRESS (Zone 4) service: Isle of Man, Guernsey, Canary Islands (Tenerife, Fuerteventura, La Palma), the autonomous cities Ceuta and Melilla .For the German city B├╝singen am Hochrhein, located in Switzerland, customs documentation is provided. Restrictions: A shipment may contain one package with maximum weight of 31 kg. Maximum dimensions (the maximum size of the package) up to 175cm. Maximum dimensions in cm: the sum of the length+ the doubled sum of the height and width must not exceed 300cm.If the shipment has left on the territory of the country and is already been handled to our international partner (DPD) we cannot guarantee rerouting to other delivery address or refund to buyer.

Declared value: The price of the service includes insurance of up to 50EUR, including VAT (responsibility of Speedy/DPD). All shipments are insured for 0.5% of declared value + tax (according to IPTA - IPTA-Insurance Premium Tax Added, article 9). The minimum tax of the Declared Value additional service is 9.60 EUR (VAT included).

Do you shipping worldwide?

Yes, we do, but price for shipping may be vary - depends on weight and place

What should I do if my shipment is damaged or wrong?

If your shipment was damaged in transit, please contact Customer Service for assistance with your order.
We do NOT support return and refund policy of any kind - if your item damaged or wrong -
a) do the photo as a proof of damage and send it to us
b) ask for new item shipping via our customer support
c) Make a claim to DPD agent or carrier representative for compensation
The price of the service includes insurance of up to 50EUR, including VAT (responsibility of Speedy/DPD) - use your right first.
Any customer's issues such as : no need this item,I don't like item,was bought by mistake, I change my mind, Late delay etc - is NOT a rason for refund of shipping price - shipping charge is a non-refundable buyer's costs.

What should I do if my item is defective or wrong ?

In the event that you have found a defect on yout items, please contact Customer Service for replacement.

Do you ship bulk orders of table legs to stores?

Yes, we currently ship bulk hairpin legs orders to stores via Pallet One service.

What price for bulk delivery ?

For bulk customers we offer delivery on your choice - by European cargo companies - prices starts from 0.5 eur per 1 kg

Why it isn"t free ?

Because bulk customers have huge discounts and other documentation for each sale

Do you provide documents of sale for business owners ?

Yes - we provide full set of papers for bulk sales - based on contract between our companies

Who can become your table legs local dealer ?

If you are a business owner, you can use our legs for resale or installations

What kind of steel you use for metal legs?

For hairpin legs we use steel ST3SP from Ukraine

May I use your Hairpin Legs for commercial use or resale ?

Yes, we offer our products for business owners and resale

What kind of welding you use for legs?

For hairpin legs we use semi-automatic welding mashines

What kind of cutting you use for bases?

We use laser cutting , sheets thikness 3 mm (or 4-5mm by request)

How long do table frames and hairpins legs may work ?

We garantee 5 year for commercial or personal use.But it seems this legs is once and forewer.

What is the weight of hairpin legs?

1 meter of 10 mm rod is about 610 gms, 12 mm rod - 830 gms - support - 100 gms, so, choose the model and calculate Example - 500 mm 3 rod legs weight will be in (3x0.5mtr = (930gms + 100)= 1030-1050 gms/each) 4 legs kit will be in 4100-4200 gramms.

Average weight of Hairpins Kit of 4 for delivery :

Weight of Hairpin Legs kit depends on length and thickness of pins - so, here you can find average weights of Hairpin Legs Kits for delivery. Using this weight information and shipping Zone (2-3-4) find the cost of shipping for your order. Please, make right choice on DELIVERY option in order form - it help us to handling your order faster and correct. In comon case, if your order hairpins Kit length less than 500mm - your parcel weight up to 5 kgs. For orders with length over 500 mm correct choice is from 5 up to 10 kgs. Multyple kits order option calculated separately at our side - choose option "Not included" at order form - we'll do your invoice separately.

Length Two Rods 10 mm Three Rods 10 mm 1/2 - 3 pins
- 150 mm > 2 kgs > 2 kgs > 2.2 kgs
- 200 mm > 2.0 kgs > 2.0 kgs > 2.5 kgs
- 300 mm > 2.0 kgs > 2.5 kgs > 3.0 kgs
- 400 mm > 3.0 kgs > 3.5 kgs > 4.0 kgs
- 500 mm > 3.5 kgs > 4.0 kgs > 4.5 kgs
- 600 mm > 4.5 kgs > 5.5 kgs > 6.5 kgs
- 700 mm > 5.0 kgs > 6.0 kgs > 7.5 kgs
- 850 mm > 7.5 kgs > 8.5 kgs > 10 kgs

Parcel Tracking

Avaliable at www.speedy.bg - we confirm shipping and providing tracking number via email.

Is your table frames and hairpin legs painted or unpainted ?

Basicly,we offer table legs painted by protective Hammerite coating

What if I need professionally painted legs ?

We do professional powder coating for bulk orders for extra fee - from euro 10.00 per hairpins kit of 4 of one frame

What is quality proof you can provide ?

Our hairpin legs and HAMMERITE paints is certified ISO 9001 in Europe

Hairpins and Table frames may be used in outside house?

Yes,our table legs may be used as garden furniture parts

Do you sell DIY kits for handcraft?

Yes, we sell bare steel legs, supports, table tops and timber for DIY and handcraft - please, contact us if so

What DIY kits do you sell ?

We sell any sizes and amounts of table frames, hairpin legs, table tops and compete tables - from one up to 1000 each

How do I pay for my order?

You can pay for your order using MasterCard, Visa, AmEx,Maestro ,Paypal or wire transfer

Can I have a different billing address to my delivery address?

Yes,but the billing and shipping address can be only inside Euro Union delivery. We do NoT ship to PO Boxes

What currency can I pay with?

You can pay with Euros (EUR).

When will I receive my order and whos will it be delivered by?

Hairpin legs kits we deliver by SPEEDY or DPD, or local companyies normally, it takes 1 week.

How we can make the contract with you ?

We can make contract by fax, email or at the online auction

Do you combine shipping for hairpin legs ?

Yes, we combine shipping for multiple items, and do discount for shipping

What locations do you deliver ?

Whole EuroUnion, RO, SL, GR, IT, TR, SLV, SRB, CHR, BG, MN, MD and more

Should I pay the deposit for bulk orders?

To our bank account to PostBank BG or via Paypal or cash,after contract done.

Do you offer discounts ?

Yes, we do discount for all business sales - for amount over EUR 1000

Have other questions ?